Sounds Of The Zoo --  Privacy Policy

 

Who We Are

We are Sounds of the Zoo LLC, located at Banbury Rd, Kalamazoo, MI 49001 You can reach our data team at SoundsOftheZoo@gmail.com for any privacy questions.

Information We Collect

We only collect what we need to get you into the festival and keep you updated:

• Directly from you: Name, email, phone number, and mailing address when you buy a ticket or sign up for our newsletter.

• Payment info: If applicable, processed securely by our payment partner. We do not store your full credit card details.

• On-site: Photos/videos taken by our official media team, and RFID data if you use a wristband for entry or payments.

• Website: Cookies and your IP address to see how our site is used.

Why We Use Your Data

We use your information for these specific reasons:

• To fulfill your order: Sending your tickets and essential event updates.

• Legitimate interests: Improving our festival and ensuring site security.

• ONLY With your consent: Sending you marketing emails about future lineups or partner offers.

Who We Share It With

We never sell your personal data to third parties. We only share it with:

• Essential service providers: Our ticketing platform, email service, and security teams.

• Law enforcement: Only if we are legally required to do so by a court order.

How Long We Keep It

We only keep your data as long as necessary to run the festival or meet legal tax requirements. After that, we delete or anonymize it.

Your Rights

You are in control. You have the right to:

• Access: Ask for a copy of the data we have on you.

• Correct: Fix any mistakes in your information.

• Delete: Ask us to wipe your data (unless we need it for a pending ticket, or for legal purposes).

• Opt-out: Unsubscribe from marketing list at any time via the link in our emails.